Frequently Asked Questions

General

What is HackFlare?

HackFlare is a DNS management platform built for developers and organizations. It provides fast, reliable DNS hosting with a simple dashboard and REST API. (GRPC API SOON!!)

Is HackFlare free?

HackFlare is free for anyone! Paid plans will be made in future to support hosting. Check the dashboard for any usage limits.

How is HackFlare different from Cloudflare?

Hackflare doesn't go down due to a once in a life time outage ever few months. Hackflare is open source and open infra, you can host it yourself instead of relying on a third party.

Technical

How long does DNS propagation take?

DNS propagation typically takes a few minutes but can take up to 48 hours depending on your domain registrar and TTL settings.

Can I use my own nameservers?

Yes, you can use custom nameservers. The setup instructions are provided when you add a domain.

Do you support DNSSEC?

DNSSEC support is planned for a future release.

What TTL values do you recommend?

For testing, use 60 seconds. For production, we recommend 3600 seconds (1 hour) or higher.

Account

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions to reset your password.

How do I delete my account?

Contact support through GitHub or Slack to request account deletion. We will add a self-service option soon.

Can I have multiple API keys?

Yes, you can generate multiple API keys from the settings page. Each key can be labeled for different purposes.

Troubleshooting

My domain status shows "Pending" for a long time

This usually means the nameservers haven't been updated yet. Double-check your domain registrar settings and ensure you've copied the nameservers correctly.

Additionally click the Verify button to retrigger nameserver checks.

SSL certificate failed to issue

Check that port 80 is accessible on your server. Some issuers also require a valid A or AAAA record pointing to your server.

Changes aren't showing up

DNS changes can take time to propagate. Use dig or nslookup to check if the changes have propagated to your DNS resolver.